Legal

Privacy Policy

How Summit Wellness collects, uses, and protects your personal and health information.

Last updated: May 2026

Summit Wellness ("we", "us", "our") is committed to protecting the privacy of your personal and health information. This policy explains how we collect, hold, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or this website, you agree to the collection and use of information as described in this policy.

1. What information we collect

We may collect the following types of personal information:

Name, date of birth, and contact details (address, phone, email)
Health and medical information, including your presenting condition, medical history, medications, and treatment records
Medicare, DVA, or private health insurance details
GP and specialist referral information
Emergency contact details
Payment and billing information
Website usage data (see section 7)

Health information is classified as sensitive information under the Privacy Act and is handled with additional care.

2. How we collect your information

We collect information directly from you when you:

Book an appointment online, by phone, or in person
Complete intake or consent forms
Receive treatment at our clinic
Contact us by phone, email, or via our website

In some cases, we may collect information from third parties such as referring GPs, specialists, or allied health practitioners, with your knowledge and consent where required.

3. Why we collect your information

We collect and use your information to:

Provide physiotherapy, Clinical Pilates, and related health services
Communicate with you about appointments, treatment, and follow-up care
Coordinate care with other treating practitioners where clinically appropriate
Process Medicare, DVA, or private health insurance claims
Meet our legal and professional obligations as AHPRA registered practitioners
Improve our services and respond to your enquiries

4. Disclosure of your information

We will not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

To other treating practitioners involved in your care, with your consent
To Medicare, DVA, or your private health insurer for billing purposes
To AHPRA or other regulatory bodies where required by law or professional standards
Where disclosure is required or authorised by law (for example, in response to a court order or to prevent a serious threat to health or safety)
To third-party service providers who assist us in operating our practice (for example, our practice management software), under appropriate data agreements

5. Storage and security

Your clinical records are stored in a secure, password-protected practice management system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Paper records, where used, are stored securely and destroyed in accordance with applicable legal requirements. Clinical records are generally retained for a minimum of seven years from the date of last treatment, or until a patient turns 25 years of age, whichever is later.

6. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

We will respond to access requests within a reasonable timeframe. In some limited circumstances we may need to refuse access — we will explain the reasons if this occurs.

7. Website and cookies

Our website may collect non-identifiable usage data such as pages visited, browser type, and time of access through analytics tools (for example, Google Analytics). This data is used in aggregate to improve our website and is not linked to your identity.

You may disable cookies in your browser settings. This will not affect your ability to access clinical services.

8. Third-party links

Our website may contain links to third-party sites (for example, online booking platforms). We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.

9. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Contact us

For privacy-related enquiries, access requests, or corrections:

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.